If you had a ticket refundable for a fee, the full amount minus the fee will be refunded, for example, in the case of SAS Plus Smart and SAS Business Smart tickets. The ticket fare and international/domestic fees/surcharges are not refunded. If you canceled your booking before your flight was canceled by the airline, your refundable amount is based on the rules that apply to your ticket.įor SAS Go Light or a SAS Go Smart tickets, only taxes are refunded. Refunds of tickets are dependent on the following: Please note that it can take up to 7 working days, from you receive the refund notice, for the refund to be shown in your statement. The amount will be refunded using the original form of payment used for the purchase. No refund notice will be generated for tickets paid with points and cash. Please fill out this online formĪfter we've processed your refund request, we'll email you a refund notice to let you know the amount that will be refunded. In the unfortunate event of a death within your immediate family, we will, of course help you cancel your trip and refund your tickets. If a visa is rejected to or from China, you can cancel a trip booked directly through SAS by uploading a copy of the official visa refusal Cancellation due to death in immediate family With the exception of travel to and from China, only the fare paid will be refunded in accordance with the ticketing rule in the event of a visa rejection. You are responsible for all exit, entry, health and other documents required by law, regulation, order, requirement or other condition of the countries concerned. To request a refund for a flight booked through a travel agent or online travel agency, we recommend you to contact the travel agent directly or fill out this online form Cancellation due to visa rejection The voucher is valid for 1 year from the date of issue and any remaining amount is refundable after 1 year from the date of issue. The voucher can be used for trips to all SAS destinations by you or another traveler. If SAS has canceled a flight and you'd like a refund for your ticket, you also have the option to choose a travel voucher for the refundable amount. This can be done in My Bookings About SAS Travel Voucher Note! If your flight has been canceled by SAS, you can choose to rebook to another flight or claim a refund, either in the form of a SAS Travel Voucher or get your money back. If for some reason you cannot apply for your refund online, please call SAS Customer Service for help. Select the travelers and flights you’d like a refund for and click "Continue". Open the booking and click "Cancel & Refund”. How to apply for refund Tickets issued by SASĮnter your booking reference and last name or log in. If you paid your ticket with EuroBonus points combined with another form of payment, you need to check the refund rules of the ticket. SAS Business Smart (only from Canada and the US) We only refund taxes and fees for the following ticket types: SAS Business Smart (except from Canada and the US) The following ticket types can be refunded for a fee: Note: Fees for travel extras are non-refundable unless you cancel your ticket within our 24-hour money back guarantee policy Tickets refundable for a fee Once you've started a bonus trip, no points for your return trip will be refunded Valid points will be refunded, expired points will not be refunded Star Alliance bonus tickets if you cancel no later than 24 hours before your outbound departure You are entitled to a full refund if you cancel your ticket within our 24-hour money back guarantee policy or if you've purchased one of the following tickets: Full refund due to hospitalization is only applicable to US citizens. We recommend you to sign a travel insurance or contact you home insurance in order to understand your cover when you are not able to travel due to disease. pre-selected seat, meals, lounge access) will not be refunded. Note! If you cancel your trip, service charges, cancellation fees and any travel extras (e.g. All refunds are made to the original payment method used for the purchase. Taxes are always refunded if you cancel a trip, regardless of ticket type. Some tickets are fully refundable, while others are non-refundable or require you to pay a service fee to process the refund. The refunded amount is based on the ticket rules. For trips that you cancel without SAS cancelling the flight in advance, the following applies. Refund rules differ depending on whether you or SAS cancels the trip.
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